Terms and Conditions
Last Updated:: 2026-01-09 01:01
Effective Date: 20-Dec-2025
Last Updated: 20-Dec-2025
These Terms and Conditions (“Terms”) govern your access to and use of WACRMHub (“Platform”, “Service”), By accessing or using WACRMHub, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use the Platform.
1. Definitions
“User”, “You”, “Your” refers to any individual or business using WACRMHub.
“Platform” refers to the WACRMHub website, dashboard, APIs, and services.
“WhatsApp Business API” refers to services provided by Meta Platforms, Inc.
“Content” includes messages, templates, contacts, data, and media uploaded or processed through the Platform.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use this Platform. If you are using WACRMHub on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.
3. Account Registration
You must provide accurate and complete information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials.
You are solely responsible for all activities performed under your account.
We reserve the right to suspend or terminate accounts providing false or misleading information.
4. Use of Services
You agree to use WACRMHub only for lawful purposes and in compliance with:
These Terms
Meta / WhatsApp Platform Policies
Applicable local, national, and international laws
You must not:
Send spam, unsolicited, or non-consensual messages
Violate WhatsApp opt-in or messaging policies
Upload malicious code or attempt to breach system security
Use the Platform for illegal, abusive, or fraudulent activities
5. WhatsApp Business API & Meta Compliance
WACRMHub acts as a technology facilitator for WhatsApp Business API.
Approval, suspension, or rejection of WhatsApp Business Accounts (WABA) is governed by Meta, not WACRMHub.
You are responsible for message content, templates, and customer consent.
We are not liable for account restrictions imposed by Meta due to policy violations.
6. Subscription, Fees & Payments
Certain features require a paid subscription.
Pricing, billing cycles, and features are displayed on the website or dashboard.
Fees are billed in advance and are non-refundable, unless stated otherwise.
Failure to complete payment may result in service suspension or termination.
7. Free Trials & Promotions
Free trials or promotional credits, if offered, are subject to specific terms.
Abuse or misuse of free plans may lead to immediate account suspension.
8. Data & Content Ownership
You retain full ownership of your data and content.
By using the Platform, you grant us limited rights to process data solely to provide the services.
We do not sell or claim ownership of your customer data.
9. Data Security & Privacy
We implement industry-standard security practices to protect your data.
Use of the Platform is also governed by our Privacy Policy.
You acknowledge that no system is completely secure and use the Platform at your own risk.
10. Third-Party Services
WACRMHub may integrate with third-party services including:
Meta Platforms (WhatsApp Business API)
Ecommerce platforms (e.g., WooCommerce, Shopify)
Payment gateways
We are not responsible for the availability, performance, or policies of third-party services.
11. Service Availability
We strive for high availability but do not guarantee uninterrupted service.
Maintenance, updates, or external factors may cause temporary downtime.
We are not liable for losses caused by service interruptions.
12. Suspension & Termination
We reserve the right to suspend or terminate your access if you:
Violate these Terms
Breach WhatsApp or Meta policies
Engage in unlawful or abusive behavior
Fail to make required payments
Upon termination, your access to the Platform will be revoked.
13. Limitation of Liability
To the maximum extent permitted by law:
WACRMHub and Uphost Online shall not be liable for indirect, incidental, or consequential damages
We are not responsible for loss of profits, data, business, or goodwill
Total liability shall not exceed the amount paid by you in the preceding 3 months
14. Indemnification
You agree to indemnify and hold harmless Uphost Online from any claims, damages, losses, or liabilities arising from:
Your use of the Platform
Your message content or campaigns
Violation of applicable laws or third-party rights
15. Refund & Cancellation Policy
15.1 Free Trial
WACRMHub offers a 14-day free trial that provides access to all platform features.
The free trial is intended to allow users to fully evaluate the platform before purchasing a paid subscription.
Users are encouraged to test all features, integrations, and workflows during the trial period.
15.2 Subscription Cancellation
Users may cancel their subscription at any time through the account dashboard or by contacting support.
Upon cancellation, access to paid features will continue until the end of the current billing cycle.
No further charges will be applied after cancellation takes effect.
15.3 Refund Policy
Since a full-featured 14-day free trial is provided, all paid subscriptions are non-refundable.
We do not offer refunds for:
Subscription fees once a billing cycle has started
Partial usage of a subscription period
Unused credits, messages, or features
Account suspension or termination due to policy violations
Service limitations or disruptions caused by third-party platforms (including Meta / WhatsApp)
15.4 Exceptional Circumstances
Refunds, if any, are granted solely at the discretion of Uphost Online and only in exceptional cases such as duplicate billing or verified technical errors directly attributable to WACRMHub.
Approved refunds will be processed using the original payment method within a reasonable timeframe.
15.5 WhatsApp & Third-Party Costs
Charges imposed by Meta, WhatsApp, payment gateways, or other third-party providers are non-refundable and governed by their respective terms and policies.